Taking care of your information

This privacy policy sets out how we collect, use and store your personal information.

Please read this policy carefully; by providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this policy. Occasionally, we may make changes to this policy so do remember to check back from time to time.

If you have any questions on this policy, please email us at salaam@adiyah.community. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

HOW WE COLLECT INFORMATION

Information helps us operate as efficiently as possible and to make sure our interactions with you are timely, relevant and tailored for you. To do this, we may collect information about you in the following ways:

Customer Data that, depending on how you interact with us, may include your name, postal address, email address, telephone or mobile number, your contact preferences, bank details, geographical location, the date or year of your birth, and gender. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy, as well as enabling us to reply to the communications you sent us.

Communication Data that includes any communication that you send us, whether that be through the content form on our website, Typeform, through email, text, social media messaging, social media posting, newsletters, or any other communication that you send us. We process this data for the purposes of communicating with you, for record-keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver our newsletter, as well as relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

HOW WE COLLECT YOUR PERSONAL DATA

When you interact with us at an event. Sometimes you might be interacting with an organisation working on our behalf but we are still responsible for your information.

When you interact with third parties such as when you make a donation through a third party website like Ko-fi or contact us through Wispform and give your permission for your information to be shared with us. Similarly, if you engage with us on social media and messaging services like Instagram you might give us permission to access information from those accounts. The data we are given access to by social media services will vary but will always be in line with the Terms of that particular service. 

When you visit our website we may gather information, such as which pages you visit or how long you spend reading a particular page. This data helps us to improve your online experience, for example by adding new features or removing elements that make the website difficult to use. We may also use data and insights to help inform the choice of words and images that appear on the site, in order to improve visitors’ response to our campaigns.

When you fill in forms on our website or through Wispform, providing data directly to us, such as the contact form or newsletter signups. This data helps us to improve your online experience, and enables us to respond more efficiently to your requests.

You can find out more in our how we use cookies section below. Depending on the type of device you’re using, your apps and settings may supply us with additional information about the device type, your operating system, and details associated with this.

When you interact with our surveys via third parties such as Google and Wispform to help us understand more about you and to enable us to properly administer our website and our business and to grow our business and to decide our content, services and marketing strategy. 

From other information that is available to the public to help us understand more about you and ensure our communications are tailored to you. To do this, we may use information from publicly available sources such as Companies House, or information published in the media, as well as that which is commercially available through third party subscriptions. By understanding more about you, and how you might be interested in supporting us, means we can help make our work as cost-effective as possible.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services, (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since or (iii) you submitted content for use on our platforms. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at salaam@adiyah.community at any time.

If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

WHO WE SHARE YOUR INFORMATION WITH

We may share your information with partners, agents or service providers to allow them to perform services on our behalf or to help us understand our supporters more effectively. These partners will only act under our instruction and will not use your information for their own purposes.

We promise to always keep your details safe and we’ll never sell or swap your information with any other organisation.

We may provide your email address or mobile phone number to digital advertising or social media companies who work on our behalf, such as Facebook, Instagram, and Twitter. This is so we can reach you and others like you with our latest news and information about how you can help support the community. This data is always provided in an encrypted format and is deleted immediately after use.

If you don’t want to see targeted advertising from us on social media, please refer to the instructions provided by the website or app, for example on Facebook, Twitter, Instagram, and Google.

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of our community doulas, our website, or our visitors and for other lawful purposes.

Some examples of the organisations with which we may share your data:

  • Our social media partners: Instagram, YouTube,

  • Our digital partners: Ko-fi, , Squarespace, Google, Wispform, Eventbrite

How we keep your information safe

We make sure that appropriate physical, technical and human controls are in place to ensure we take good care of your information.

However, the transmission of information over the internet is never completely secure and as a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your data, we make every effort to try to ensure its security both on our systems and while in transit between our systems and our partners who work on our behalf.

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Sometimes we may need to use a service provider or partner outside the European Economic Area (EEA) – which may include a country that does not have the same level of data protection as the UK. In these circumstances, we take all reasonable steps to ensure the safety and security of your information as set out in this Privacy Policy, including adhering to the EU-US privacy shield agreement.

HOW LONG WE KEEP YOUR INFORMATION

We will hold your personal information on our systems for as long as is necessary for the relevant activity, and meet any legal or regulatory requirement. This is so that we can provide the services, products or information you have requested, to administer your relationship with us, to ensure we don’t communicate with you if you’ve asked us not to and to comply with the law.

You can request a copy of the personal information that we hold about you under the Data Protection Act 1998. If you would like to do so, please send a description of the information you would like as well as approved proof of identity to salaam@adiyah.community.

You have the right to lodge a complaint about the way we manage your data with the Information Commissioner’s Office (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can resolve it for you.

HOW TO CHANGE THE WAY WE CONTACT YOU

We always want you to be happy with the communication you receive from us. If you want to change how you hear from us, or update your details, simply get in touch with us at salaam@adiyah.community

You can also change the way we contact you by using the unsubscribe link in an email from us.

Where you tell us that you no longer want to hear from us for marketing purposes, please be aware that we may still contact you for administrative purposes such as providing you with information you’ve requested or in helping resolve a query.

HOW WE USE COOKIES

Cookies are small text files that are placed on your device to help us give you a better experience of using our website. Cookies do lots of different things, such as helping us to:

  • personalise the website to your requirements. If for example, on a previous visit you went to the About Us page, then we might find this out from your cookie and highlight particular information related to this which you may find interesting, on a second visit.

  • avoid asking you to complete details twice

  • estimate the number of visitors to our site, including the source and patterns relating to this traffic

  • display relevant advertising to you when you visit other websites

  • understand how visitors use the site, and how we can enhance this experience

You are able to set your devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time, although of course please be aware this means that you’ll miss out on some personalised services. You should read the information that came with your browser software to see how you can do this.

You can also find out more about cookies at www.allaboutcookies.org and www.youronlinechoices.eu/.

WHAT IF I’M UNDER 18?

If you are under 18, please make sure that you obtain your parent/guardian’s permission beforehand whenever you provide personal information via our websites. Users without this consent are not allowed to provide us with personal information. Also, if you do use our sites to obtain information about supporting the work of Ad’iyah, please let an adult know.

CHANGES TO THIS POLICY

This information was last updated 6th September 2024. From time to time, we may make changes to the information on this page so you may wish to check back from time to time. The amended information will apply from the date it is posted on the site and will govern the way in which we collect and use personal information from then on.

TERMS & CONDITIONS

Please read these terms and conditions (“Terms”) carefully before using this website. If you are under 18, be sure to get a parent or guardian to read through these Terms and to discuss them with you.

If you do not accept these Terms, please don’t use our website. If you visit our website you will be bound by these Terms, and they will form a contract between you and us.

These Terms apply to the entire contents of our website and to any correspondence by email between us and you. Our privacy statement also forms part of these Terms and should be read in addition. Some parts of our website may also contain additional rules which apply in addition to these Terms.

General provisions – these apply when you visit or use our website:

  1. Changes – we may change these Terms at any time, in which case the amended Terms will be posted on our websites and will apply from the date we post them, with the exception that any orders that we have already accepted from you before the new Terms are posted will continue to be subject to the Terms in force when your order was accepted. Please check these Terms on each occasion you use our websites. If you continue to use our sites you will be bound by the latest Terms.

  2. Using our site – you agree to only use our site in a manner that complies with all applicable laws and regulations and is consistent with these Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of our sites (including, without limitation, by hacking). We reserve the right in our sole discretion to deny any user access to our website without prior notice

  3. Privacy statement – we use, store and process information about you in accordance with our Privacy Policy. By using our websites, you consent to such use, storage and processing.

  4. Website content and user-added content

a) If you have a complaint about any content on any of our websites please notify us immediately by emailing us at salaam@adiyah.community setting out:-

  • Your name, company or organisation name if relevant, contact details (both a land address, telephone number and email);

  • Details of the exact content complained of and details of why you are complaining about that content; and

  • Confirmation from you that the information you have provided is accurate, complete and not misleading. Please note that no action can be taken without this information.

b) You must not post or transmit to this website any material:

  • That is knowingly false or misleading, defamatory, illegal, abusive, vulgar, hateful, harassing, liable to incite racial hatred, blasphemous, discriminatory, pornographic, threatening or invasive of a person’s privacy;

  • Which you do not own or for which you have not obtained all necessary licences and/or approvals;

  •  Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or

  •  Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with anyone or any entity.

c) If you post or transmit to our website any material of the type prohibited under term 4.b above and we incur any costs, expenses, liability or losses as a result then you agree to indemnify us for all such costs, expenses, liability or losses.

d) If you post or transmit any material to any of our websites:-

  • You grant us the right to use, reproduce, modify and publish such material elsewhere in our websites and publications including social media;

  • You grant us the right to use the name that you submit in connection with such content; and

  • We shall be entitled to reveal your identity (or any information which we have about you) to any third party who is claiming that any of that material violates any of their rights or to any government or regulatory authority that is entitled to require us to do so.

e)  We may remove or edit any material or posting you make on any of our websites at any time.

  1. Intellectual Property Rights

a) You acknowledge that all copyright, trademarks and other intellectual property rights in our websites and all photographs, footage, designs, images, text, software, data and other material in our site or generated by our site is owned by us or our licensors. You are permitted to use the site and this material only as expressly authorised by us.

b) You are permitted to print and download extracts from our website for your personal non-commercial use and for private study or teaching purposes, provided in each case that:

  • Copyright and source indications are also printed and copied;

  •  No modifications are made to the materials and they are not used as part of any other publication;

  •  Any document is printed and copied entirely and is not used in a derogatory or misleading context; and

  •  The material is not used in a manner which may damage our reputation or otherwise be harmful to us or impair our ability to achieve our charitable objects.

c) No other use of material on our websites may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:

  • Incorporate any material from our sites in any other work or publication, whether in hard copy or electronic form; or

  • Make any commercial use or publication of any material on our sites (other than as necessary for the purpose of viewing the sites in the course of business).

d) If you wish to use any material from our site other than in accordance with term 5.b above please email your request to salaam@adiyah.community.

e) The photographic, text and other graphic images within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed or otherwise exploited

f) Any rights not expressly granted in these terms are reserved.

  1. Disclaimers

a) The information provided in our website is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. While we endeavour to ensure that the information on our website is correct, we do not warrant the accuracy and completeness of that information. The material on our website may be out of date, and we make no commitment to update such material. We may make changes to the material on our websites, or to the products and prices described in them, at any time without notice.

b) We do not warrant that the functions contained in our sites will be uninterrupted or error-free, that defects will be corrected, or that our sites or the servers that make them available are free of viruses or bugs or represent full functionality, accuracy or reliability of the materials. We will not be liable for any loss, disruption or damage to your data or your computer system or any other damages (including amongst other losses, loss of profit or loss of use) arising out of your use or delay or inability to use our sites, their content or any link to another website arising in contract, tort (including negligence) or otherwise except in the case of death or personal injury caused by our negligence.

  1. Links

a) Our sites may contain links to third party websites. Such links are provided for your convenience only. We do not control such websites and are not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. If you decide to access any of the third party websites linked to or from our websites, you do so entirely at your own risk. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

b) If you wish to link from your website to any pages of our sites you may do so only on the basis that you link to, but do not replicate, the website page, and subject to the following conditions:

  • The linking text must simply consist of the website address;

  • You do not remove, distort or otherwise alter the size or appearance of any logos on our sites;

  • You do not in any way imply that we are endorsing any products or services;

  • You do not misrepresent your relationship with us nor present any other false information about us;

  • You do not otherwise use any Ad’iyah trademarks displayed on our sites without our express written permission;

  • You do not link from a website that is not owned by you; and

  • Your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

c) At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our sites.

These Terms do not affect your statutory rights as a consumer. For more information about your statutory rights visit www.gov.uk